Privacy Policy

The Peak Mark Clinic is a private healthcare provider at 20 Sholanke Street, Akoka-Yaba, Lagos, Nigeria. For the personal information described in this policy, the clinic decides how and why it is used, which makes it the data controller.

You can reach the clinic through the contact form on the Contact page, or by visiting 20 Sholanke Street, Akoka-Yaba, Lagos.

We only collect information you choose to give us, plus limited technical information needed to run the site.

• Appointment requests: your full name, phone number, email address, preferred date and time, the service or reason for your visit, and any additional message you write.
• Contact messages: your full name, email address, message, and phone number if you choose to add one.
• Technical information: our hosting infrastructure may log your IP address, browser type, device type and the pages requested, for security and reliability.

Information about your health is sensitive personal data. The “additional message” and “message” boxes are for short practical notes, such as the best time to call. Please do not include detailed medical history, test results or other sensitive details in these forms. Share those with the clinical team in person or through the clinic's secure channels instead.

We use the information above to:

• respond to your messages and enquiries;
• review, arrange and confirm the appointment you requested;
• keep this website secure, working and free of misuse;
• meet our legal and regulatory obligations.

We rely on your consent when you submit a form, on taking steps at your request before providing care, on our legitimate interest in running a secure, useful website, and on legal obligations where they apply. Where we rely on consent you can withdraw it at any time, as described under “Your rights”.

We do not sell your personal information. We may share it with service providers who help us operate, such as our technology partner Purple Plus Health Technology, which supports the clinic's appointment and patient-portal systems, and our website hosting provider. These providers may only use the information to provide their service to us.

We may also disclose information when the law requires it, or to protect the safety, rights or property of patients, staff or others.

When you choose to sign in or register, you are directed to the Purple Pluspatient portal, which is operated separately from this website. This policy does not cover information you enter there. Please read the privacy notices shown in the portal.

At the time of writing, this website does not set advertising or analytics cookies. If that changes, we will update this policy first.

Our Contact page shows an embedded Google Maps map. When it loads, Google may receive technical information such as your IP address and browser details, under Google's own privacy policy. You can avoid this by not opening the Contact page, or by using the “Get directions” link only when you need it.

We keep enquiry and appointment-request information only for as long as it is needed for the purpose it was given, and for any longer period required by law or professional record-keeping rules. When it is no longer needed it is deleted or anonymised.

We use reasonable technical and organisational measures to protect personal information against loss, misuse and unauthorised access. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

Under the Nigeria Data Protection Act 2023 you have the right to:

• ask whether we hold personal information about you and receive a copy;
• have inaccurate or incomplete information corrected;
• ask us to delete your information, or restrict how we use it, where the law allows;
• object to our processing, including for direct marketing;
• withdraw your consent at any time, without affecting processing already carried out;
• receive your information in a commonly used format where the law gives you that right;
• complain to the Nigeria Data Protection Commission if you believe your information has been mishandled.

This website is not directed at children. If you are making a request for a child, please do so as their parent or legal guardian.

We may update this policy from time to time. The “last updated” date at the top shows when it last changed, and material changes will be highlighted on this page.

To use any of your rights, or to ask a question about this policy, you can reach the clinic through the contact form on the Contact page, or by visiting 20 Sholanke Street, Akoka-Yaba, Lagos.